How Automated Cloud-Based Customer Surveys can benefit your Business?

Cloud based call center software comes with many in-built features. Online survey is one such feature that has brought an unprecedented level of consumer involvement helping business houses to proactively gather the customer feedback and anticipate their needs. Instead of contacting each consumer after every transaction, automated surveys have made it possible for the companies to record buyer’s experience. Some cloudbased call centers also facilitate voice broadcasting to initiate contact with buyers.