According to Prosci, change management is described as an application of a structured process and a set of tools which are designed for leading the people’s side of change to achieve a desired outcome. Whereas according to Kotter J., ‘change management is as an approach to transitioning individuals, teams and organizations to a desired future state’. (Kotter, 2011)
Change Management is further divided into two types of change – first order change and second order change. First order change is incremental i.e. it involves improving or correcting a previously known skill and doesn’t involve any radical changes in the organization & can easily take place with the people’s consensus as it involves old skills that they already possess. The National Academy for Academic Leadership describes the difference between first order and second order change as reversible versus irreversible, non-transformational versus transformational.